Bracket and archwire emergencies
Acute concerns can be prioritized and routed quickly into the right workflow based on your rules.
Orthodontic specialization
Use cases for orthodontists
Typical orthodontic scenarios where Luna improves availability and reduces administrative load.
Typical 5-step workflow for orthodontic practices
In orthodontic operations, workflow quality depends on consistent intake across high-frequency, treatment-linked calls. Luna starts by answering calls immediately and classifying requests such as bracket issues, adjustment intervals, or schedule changes. In the second step, urgency is evaluated against predefined rules so acute problems can be prioritized while non-critical topics remain structured. Third, appointment options are aligned to treatment cadence and practice constraints, reducing scheduling friction and follow-up loops. Fourth, Luna documents relevant context and escalates only where clinical assessment or case-specific judgement is required. Fifth, stable phone coverage is maintained during peak load, which supports teams operating under known capacity pressure: more than 36% of calls to German dental practices go unanswered (Zahnärztliche Mitteilungen, 2024), and the KZBV Praxis-Barometer (2023) reports staffing shortages in 77% of practices. This creates a more predictable communication layer for tightly coordinated orthodontic treatment timelines.
Sources: Zahnärztliche Mitteilungen (2024), KZBV Praxis-Barometer (2023)
Checkup and adjustment intervals
Recurring appointment patterns are captured consistently to reduce pressure on tightly planned treatment calendars.
Schedule changes during treatment
Rescheduling requests are handled in a clear, standardized way to keep treatment timelines coordinated.
Questions about aligners and retainers
Frequent organizational questions can be answered in a structured format or forwarded to the right team member.
Parent communication for minors
Parent requests can be documented consistently to make follow-up and internal coordination easier.
High-load availability
During high-volume periods, first call intake remains stable while your team stays focused on treatment.
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