Checkup and prophylaxis appointments
Patients provide preferred time windows, and Luna guides them through a structured booking flow.
General dentistry
Use cases for dentists
Concrete scenarios where Luna reduces phone pressure and keeps communication structured.
Typical 5-step workflow for dental practices
In a typical dental setting, Luna first answers incoming calls immediately so demand spikes do not become unmanaged queues. In step two, the assistant identifies intent and separates routine scheduling from urgent pain-related requests, capturing the details needed for downstream handling. Step three applies practice-defined booking logic to available slots, which reduces callback loops and manual calendar cleanup. In step four, Luna confirms the next action, documents context, and escalates only cases that require clinical judgement or personal intervention from the team. In step five, availability remains stable beyond core office hours, which is operationally relevant in a market where more than 36% of calls to German dental practices go unanswered (Zahnärztliche Mitteilungen, 2024) and staffing shortages are reported by 77% of practices (KZBV Praxis-Barometer, 2023). The result is fewer interruptions at the chair, more predictable front-desk workflows, and faster response quality for patients.
Sources: Zahnärztliche Mitteilungen (2024), KZBV Praxis-Barometer (2023)
Urgent pain calls
Urgent concerns can be identified early, prioritized, and routed according to your escalation rules.
Reschedules and cancellations
Scheduling changes are captured reliably so your calendar stays up to date and easier to optimize.
Callback management
When direct handling is not possible, Luna records callback requests with the details your team needs.
Standard practice information
Common questions around opening hours, location, and process details are answered consistently.
Peak-hour call volume
During call spikes, availability remains stable without constantly interrupting chairside work.
Explore related pages
Review orthodontic-specific scenarios and common implementation questions.