No call goes unanswered
Luna handles calls reliably during peak hours, lunch breaks, and outside regular office times.
Practice impact at a glance
The core benefits of Luna
Built for dental and orthodontic practices that want better accessibility, lower phone pressure, and more structured operations.
Why does Luna create measurable operational relief?
Dental and orthodontic teams typically face a compounded bottleneck: call demand peaks while front-desk capacity is limited and clinical staff need uninterrupted treatment focus. The market data reflects that pressure. Zahnärztliche Mitteilungen (2024) reports that more than 36% of calls to German dental practices go unanswered, and the KZBV Praxis-Barometer (2023) shows staffing shortages in 77% of practices. Luna addresses this constraint with immediate call pickup, structured appointment logic, and defined escalation for urgent or complex topics. In practical terms, this means routine calls are handled without repeated manual callbacks, scheduling changes are processed consistently, and teams regain protected focus time during high-load hours. According to Praxilio product data, 70–80% of incoming calls can be resolved automatically, and deployment is typically possible in under one business day without additional hardware or internal IT project overhead.
Sources: Zahnärztliche Mitteilungen (2024), KZBV Praxis-Barometer (2023), Praxilio product data
More focus for your team
Your practice team is relieved from repetitive phone tasks and can concentrate on patients in the practice.
Appointment workflows without media breaks
Bookings, reschedules, and cancellations are captured in a structured way and integrated directly into your workflow.
Consistent service quality
Callers receive calm, professional, and consistent communication even when your team is under heavy workload.
Privacy-focused operations
The solution is designed for sensitive healthcare workflows and aligned with privacy-conscious operating standards.
Fast go-live
No long IT project required. Onboarding follows clear steps so your team can start quickly.
Explore relevant use cases
See concrete scenarios for both general dentistry and orthodontics.
Still have questions? See the full overview in the FAQ.